Question 1

How do I book a ride?

Accepted Answer

Download the PahadiSawari Rider App, set your pickup and destination, choose your ride option and confirm.

Question 2

Can I book for someone else?

Accepted Answer

Yes. Set the pickup point and share the trip details with them.

Question 3

What if no driver is available?

Accepted Answer

Availability depends on the town, time and season. For planned travel, use Advance Booking.

Question 4

How is the fare calculated?

Accepted Answer

Fares are based on distance, duration and applicable charges for the service you choose. The basis is shown before you confirm.

Question 5

What payment methods are supported?

Accepted Answer

Supported payment methods are shown in the app at the time of the trip.

Question 6

I was charged incorrectly.

Accepted Answer

Raise it from the trip in your app or write to our support email with the trip details.

Question 7

Do I need an account?

Accepted Answer

Yes, a verified phone number is needed so trips can be linked to you.

Question 8

How do I update my details?

Accepted Answer

Profile details can be updated from inside the Rider App.

Question 9

How do I join as a driver?

Accepted Answer

Register in the Driver App, submit your documents for verification and go online once approved.

Question 10

Which documents are required?

Accepted Answer

A valid driving licence, vehicle registration and the other documents listed during signup.

Help Centre

Rides & bookings